Knowledge Base

How Do I Troubleshoot Hosting Issues?

1. Common Errors (500, 502, 504) & Fixes

• 500 Error: Server issues. Fix: Check logs, file permissions, and disable plugins.
• 502 Error: Gateway issues. Fix: Restart server, check proxy and gateway settings.
• 504 Error: Timeout. Fix: Optimize server performance and database queries.

2. DNS & Propagation Issues

• DNS Propagation Delay: Takes 24–48 hours to update globally. Fix: Clear local cache and check propagation.
• Incorrect DNS Settings: Review and correct nameservers and DNS records.

3. SSL Certificate Problems

• SSL Not Installed: Shows as "Not Secure." Fix: Install or renew SSL.
• Mixed Content Errors: Some content loaded over HTTP. Fix: Update all links to HTTPS.

4. Contacting Support

• Gather details (error messages, account info).
• Clearly explain the issue and what you’ve tried.
• Use live chat, email, or phone support.